A new generation has arisen that communicates primarily electronically. If people ask questions of their lawyers and accountants electronically, why not their rabbis? Every rabbi should be available to answer his congregants’ questions via text message.
Gil Student, Review of Short & Sweet: Text Message Responsa of Ha-Rav Shlomo Aviner Shit”a, trans. Rabbi Mordechai Tzion, and פסקי שלמה, ed. Rabbi Mordechai Tzion, Jewish Action (Spring 2014), 78.