So here’s what people in crisis and happiness want to hear from you: heart-warming stories or any of these expressions. I am here for you. I am sorry. I am so happy for you. I am thinking of you. I care about you. I share your joy. I can’t imagine what you are going through. I love you.
Silence also works really well.
Erica Brown, “What Not To Say”, The Jewish Week (6 November 2015), 58.